I switched out of test mode and restarted Kadoe Client. Now I get an error message. What should I do?

If after switching out of test mode and restarting Kadoe Client, you see an error message "File already exists. Initialise application" or "Path/file access error.  Initialise application", this is because Administrator privileges are required to complete the upgrade process. 

Follow these steps to rectify the problem.

  1. Click OK on any error messages until Kadoe Client closes.
  2. In Windows Explorer, navigate to the Kadoe Client install folder (by default this is C:\KADOE)
  3. Verify there is a file called Kadoe.MDB in this folder.  If there is, go to Step 5. 
  4. If there is not, make a copy of the file Kadoe.MDB.V3BAK (right-click on the file, click Copy, click Paste) and then rename it to Kadoe.MDB (right click on the copied file, click Rename, type Kadoe.MDB)
  5. Right-click on the Kadoe.exe icon, and choose "Run as Administrator".  (If you are using Windows XP, choose "Run as..." and then select an Administrator account). There are full instructions here.
  6. Kadoe Client should now start up correctly.
  7. If you still experience a problem, try following Steps 1-6 again.  If this fails, please contact us.