We are live on the DVLA's new vehicle keeper lookup service. The DVLA are still migrating our customers; those it has yet to do will use the legacy service until they are migrated.
This will not have an impact on the connections our customers make to us whether they connect with EDI, API, SFTP or our Desktop Client.
Prospective customers who would like to use our service as their link provider should
contact the DVLA and arrange a data-sharing agreement with them. Once the data sharing
agreement is in place, we can enrol you onto our service so that you can make vehicle keeper enquiries.
22nd May 2025
We are here to help. Please get in touch if you have any questions or need advice.
Prospective customers
If you are prospective customer interested in knowing more about our service, you can email info.kadoe@valcon.com with your questions and comments and we will get back to you.
Enquiries from existing customers
If you would like to discuss any aspect of your service, please get in touch at support.kadoe@valcon.com.
Support for existing customers
We prefer support issues to be raised on our support portal because it tracks against your service level agreement (SLA). On the support portal you can:
- Get general IT support for the KADOE service
- Report System problems
- Upgrade and request system changes
- Submit feedback and suggestions.
When you raise an issue on the portal, a support ticket is automatically raised and assigned to the most appropriate colleague. Our ticketing system tracks the stages of the ticket and raises alerts to us if a ticket is not likely to meet the SLA you have with us.