The DVLA has shared details of their new Vehicle Keeper lookup service with us. We are now working with them to connect our two services.
In the coming weeks, we will be implementing and testing the connections, but until the DVLA sign them off, we are unable to accept new enrolments.
The DVLA have said that they are prepared to consider enrolments to the existing service, particularly from local authorities who are coming off the discontinued WEE service.
If you would like updates when we have them, or have any questions, please drop a line to
info.kadoe@valcon.com
8 August 2024
We are here to help. Please get in touch if you have any questions or need advice.
Prospective customers
If you are prospective customer interested in knowing more about our service, you can email info.kadoe@valcon.com with your questions and comments and we will get back to you.
Enquiries from existing customers
If you would like to discuss any aspect of your service, please get in touch at support.kadoe@valcon.com.
Support for existing customers
We prefer support issues to be raised on our support portal because it tracks against your service level agreement (SLA). On the support portal you can:
- Get general IT support for the KADOE service
- Report System problems
- Upgrade and request system changes
- Submit feedback and suggestions.
When you raise an issue on the portal, a support ticket is automatically raised and assigned to the most appropriate colleague. Our ticketing system tracks the stages of the ticket and raises alerts to us if a ticket is not likely to meet the SLA you have with us.