Contact Us | KADOE

We are on track to have a new production connection to the DVLA later this month. This will not have an impact on the connections our customers make to us whether they connect with EDI, API SFTP or our Desktop Client.

Prospective customers you would like to use our service as their link provider can now contact the DVLA and arrange a data-sharing agreement with them. Once the data sharing agreement is in place, we can enrol you onto our service so that you can make vehicle keeper enquiries.

4th February 2025

How to make contact

We are here to help. Please get in touch if you have any questions or need advice.

Prospective customers

If you are prospective customer interested in knowing more about our service, you can email info.kadoe@valcon.com with your questions and comments and we will get back to you.

Enquiries from existing customers

If you would like to discuss any aspect of your service, please get in touch at support.kadoe@valcon.com.

Support for existing customers

We prefer support issues to be raised on our support portal because it tracks against your service level agreement (SLA). On the support portal you can:

Get general IT support for the KADOE service
Report System problems
Upgrade and request system changes
Submit feedback and suggestions.

When you raise an issue on the portal, a support ticket is automatically raised and assigned to the most appropriate colleague. Our ticketing system tracks the stages of the ticket and raises alerts to us if a ticket is not likely to meet the SLA you have with us.