Contact Us

Get in touch to ask questions, get advice and report problems

We have been informed by the DVLA that they are no longer accepting enrolments onto the electronic Vehicle Keeper database lookup. They are doing this in anticipation of their new connection methods which are due to go live shortly.

We will update this post when we have more information.
20 March 2024

How to make contact

We are here to help. Please get in touch if you have any questions or need advice.

Prospective customers

If you are prospective customer interested in knowing more about our service, you can email with your questions and comments and we will get back to you.

Enquiries from existing customers

If you would like to discuss any aspect of your service, please get in touch at

Support for existing customers

We prefer support issues to be raised on our support portal because it tracks against your service level agreement (SLA). On the support portal you can:

  • Get general IT support for the KADOE service
  • Report System problems
  • Upgrade and request system changes
  • Submit feedback and suggestions.

When you raise an issue on the portal, a support ticket is automatically raised and assigned to the most appropriate colleague. Our ticketing system tracks the stages of the ticket and raises alerts to us if a ticket is not likely to meet the SLA you have with us.