Get in touch to ask questions, get advice and report problems
If you are prospective customer interested in knowing more about our service, you can email info.kadoe@valcon.com with your questions and comments and we will get back to you.
If you would like to discuss any aspect of your service, please get in touch at support.kadoe@valcon.com.
We prefer support issues to be raised on our support portal because it tracks against your service level agreement (SLA). On the support portal you can:
When you raise an issue on the portal, a support ticket is automatically raised and assigned to the most appropriate colleague. Our ticketing system tracks the stages of the ticket and raises alerts to us if a ticket is not likely to meet the SLA you have with us.